Refunds, Returns & Exchanges
Core Vision Industries offers a 15 day refund policy on products sold on our website. There is a 12% restock fee for all customer refunds/returns. We can not accept any damaged or inoperable products since we carefully inspect and test all products before they are packaged and shipped to ensure the customers satisfaction and to reduce the chance of a claim. CVI will not accept any products that have been modified or tampered with (taken apart and put back together or modified in anyway whatsoever). If the seal has been removed all warranties are void. Customers have 72 hours to make a claim on a product that was “Damaged On Arrival.” CVI will exchange the product as quickly as possible. Lead times will be given if the product is temporarily out of stock.
If customer packages arrive severely damaged please do not accept the delivery and contact CVI within 24 hours. If the package was opened after delivery customers must notify CVI within 48 hours to begin the insurance claim process. Shipping costs are non-refundable.